Downloaded digital items will not be refunded except as required under the Dutch Consumer Law or relevant consumer protection laws.

If you want a refund or credit on a Product you must make a claim to Support. We will assess claims on their merits, with regard to the digital nature of the goods and any preview or inspection that was available before purchase.

There is no obligation to provide a refund or credit for reasons including (but not limited to) if you:

  1. have changed your mind about a Product;
  2. bought a Product by mistake;
  3. do not have sufficient expertise to use the Product;
  4. ask for goodwill; or
  5. can no longer access a Product because it has been removed by its Seller from the website (you are advised to download Products immediately upon purchase).